Privacy Policy

Last updated: 27 October 2026

1. Who we are and what this policy covers

This Privacy Policy is issued by SEVEN – 9 DEVCON LLP, trading as Seven9 Developers (“Seven9“, “we“, “us” or “our“). We are a real estate developer. Our registered office is at Plot No. 460/1, Shop No. Dhan Laxmi Medical, Opp. Jalaram Krupa Hospital, Vapi Road, Zanda Chowk, Silvassa, Dadra and Nagar Haveli, 396230, India. Our contact address is Palladium Highstreet, Besides Palladium Square, Bikaner Sweet to Lions School Ring Road, Silvassa, Dadra and Nagar Haveli and Daman and Diu.

This policy explains how we collect, use, share, store and protect your personal data when you:

use the Seven9 customer mobile app (the “App“);
visit our website seven9developers.in (the “Website“); or
deal with us in connection with an enquiry, site visit, booking, payment, agreement, possession or after-sales service for a property in one of our projects.

For the purposes of the Digital Personal Data Protection Act, 2023 (“DPDP Act“), Seven9 is the Data Fiduciary for the personal data described in this policy. We handle personal data in line with the DPDP Act, the Information Technology Act, 2000 and other Indian laws that apply to us.

Where the law requires your consent, we will ask for it clearly and separately, and you can withdraw it later (see section 10).

2. Personal data we collect

Category	What it includes	When we collect it
Identity and contact details	Name, mobile number, email address, postal address	When you enquire, register, book a unit or log in to the App
Login verification	Your mobile number and the record that you verified it with a one-time password (OTP)	Each time you log in to the App
Booking details	Project, unit, price, payment plan, booking date, cancellation details, and home loan status and bank name if you choose to share them	When you book or ask about a unit
Payment records	Instalment schedule, amounts paid, dates, payment mode, bank reference numbers and receipts. The App does not accept payments and does not collect or store your card, UPI or net banking details.	When you make or we record a payment
Identity and KYC documents	Copies of documents such as PAN, Aadhaar, passport size photograph and address proof that you give us for booking and registration formalities	At the time of booking
Documents we issue to you	Booking letter, demand letters, receipts, agreement copies and possession documents	As your booking progresses
Communications	Your enquiries, support requests, and our messages and calls with you by phone, WhatsApp, SMS, email or in the App. Calls with our sales and customer care team may be recorded for quality, training and record-keeping purposes	Whenever you contact us or we contact you
Site visit and appointment details	Date, time and project of visits you book	When you schedule a visit
Contact you choose	Name and phone number of a contact that you pick from your phone book to fill a phone number field in the App	Only when you use the contact picker
Files you upload	Photos or documents that you choose to upload through the App	Only when you choose to upload
Device and usage data	Device model, operating system version, App version, language, IP address, crash and performance logs, push notification token, and a record of key actions in the App. We may use Google Firebase services, for example for crash reporting, analytics and push notifications. If we add or change such a service, we will update this policy	While you use the App

We do not ask for information about your religion, caste, health, sexual orientation or political views. Please do not share such information with us.

3. App permissions

The App asks for the following permissions on your phone. You can change them at any time in your phone settings, although some features may then not work.

Permission	Why we need it	Required?
Internet access	To load your booking, payment and project information	Yes
Notifications	To send payment reminders, booking updates and project news	No, optional
Contacts	Only to let you pick a phone number from your phone book into a phone number field	No, optional
Camera, photos and files	Only if you choose to take or attach a photo or document	No, optional

We do not access your SMS inbox, call history, microphone or precise location through the App. We do not upload or store your phone book. If you use the contact picker, we receive only the contact you select. If you give us another person’s details, please make sure you are allowed to share them.

4. How we use your personal data

We use your personal data to:

create and secure your App account and verify you with an OTP;
handle your enquiry, site visit, booking, payment schedule, receipts, demand letters, agreement, registration, possession and after-sales support;
show you your booking details, payment status, documents and construction progress in the App;
send you service messages about your booking and payments, such as payment reminders, receipts and document updates;
comply with laws that apply to us, including real estate regulation (RERA), tax, accounting and know-your-customer requirements where they apply, and respond to lawful requests from courts and authorities;
respond to your queries, requests and grievances;
keep the App and Website secure, prevent fraud and misuse, and fix bugs and improve performance; and
send you information about our other projects and offers, but only if you have agreed to receive it. You can opt out at any time.

We will not use your personal data for a purpose that is unrelated to the ones above without asking you first.

5. On what basis we use your personal data

We use your personal data (a) with your consent, or (b) for other uses that the law permits, for example where you have voluntarily given us your data for a specific purpose and we use it only for that purpose, where we need to comply with a legal obligation, or where we need to respond to a court order or lawful request.

6. Who we share your personal data with

We share personal data only as needed for the purposes in section 4, and only with:

Our own team: employees and authorised sales and customer care staff who need it to serve you.
Channel partners and brokers: if you were introduced to us by a channel partner or broker, we may tell them the status of your booking to the extent needed for their role. We do not share your KYC documents or payment details with them.
Technology and service providers: companies that provide us with cloud hosting, the App platform, SMS and OTP delivery, WhatsApp and email messaging, push notifications, and crash reporting or analytics. They may use your data only to provide services to us, under written agreements that require them to protect it.
Banks and financial institutions: if you ask us to help with a home loan, with your consent.
Professional advisers: our lawyers, chartered accountants and auditors, who are bound by confidentiality.
Government bodies and courts: RERA authorities, tax authorities, sub-registrar offices, courts and law enforcement, where the law requires us to.
Business changes: if our business is restructured or transferred, your data may pass to the new entity, which must continue to protect it in line with this policy.

We do not sell your personal data.

7. Where your data is stored

Your data is stored on secure cloud servers located in India. If any of our service providers process data outside India, we will do so only to the extent and in the countries permitted by Indian law.

8. How long we keep your personal data

Booking, payment, agreement and KYC records: for as long as your booking is active and afterwards for the period we need to meet legal, tax, accounting, RERA and contractual requirements and to deal with possible claims.
Enquiries that did not lead to a booking: up to 24 months after our last contact, after which we delete or anonymise them.
App technical logs: up to 12 months.

When data is no longer needed for these purposes, we delete it or anonymise it so that it can no longer identify you.

9. How we protect your personal data

We use reasonable security safeguards to protect your data, including encrypted connections (HTTPS) between the App and our servers, OTP-based login, role-based access so that only authorised staff can see your data, and regular backups. No system is completely secure. If a personal data breach affects you, we will inform you and the Data Protection Board of India as required by law.

Please help us keep your data safe:

Never share your OTP with anyone. Seven9 staff will never ask for your OTP, PIN, password or card details.
Pay only into the SEVEN – 9 DEVCON LLP bank account named in your booking documents or demand letters. Never pay into a personal account, UPI ID or wallet.
Keep your phone locked and log out of the App on shared devices.

10. Your rights

Under the DPDP Act you have the right to:

Access: ask for a summary of the personal data we hold about you and how we are using it, and who we have shared it with;
Correction and updating: ask us to correct inaccurate data, complete incomplete data or update your data;
Erasure: ask us to erase your personal data, except where we must keep it under law or for a legitimate legal purpose (see section 11);
Withdraw consent: withdraw a consent you gave us at any time. This will not affect what we did before you withdrew, and it may mean we can no longer provide a particular service;
Grievance redressal: raise a complaint with us about how we handle your data; and
Nominate: nominate another person to exercise these rights for you if you die or become unable to do so.

To use any of these rights, contact us using the details in section 17. We may ask you to verify your identity first, for example with an OTP to your registered mobile number. We will acknowledge your request within 3 working days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may complain to the Data Protection Board of India after you have first used our grievance process.

You also have duties under the DPDP Act: please give us accurate information, do not impersonate anyone, and do not make false or frivolous complaints.

11. Delete your account and data

In the App: open Profile > Delete Account and follow the steps.

Without the App: email seven9devconllp@gmail.com from your registered email address, or call +91 79849 06473 from your registered mobile number, with the subject “Delete my account”. Please include your registered mobile number. We will verify you with an OTP and process your request within 30 days.

What we delete: your App login, profile details, notification settings and device identifiers, and any optional files you uploaded that we are not required to keep.

What we may keep: booking, payment, tax, agreement, KYC and communication records that we are required to keep by law or by your agreement with us, or that we need to establish or defend a legal claim. We keep these only for as long as needed and restrict who can access them.

Deleting your App account does not cancel your booking or change your payment obligations. To cancel a booking, follow the process in your booking agreement.

12. Children

The App and Website are meant for adults aged 18 or above. We do not knowingly collect personal data of children. If we learn that we have collected a child’s data without the verifiable consent of a parent or lawful guardian, we will delete it.

13. Cookies and similar technologies on our Website

Cookies are small files stored on your device when you visit a website. This section also serves as our Cookie Policy.

At present, our Website uses only essential cookies. These make the Website load and work properly and keep it secure. If we start using analytics or advertising cookies in future, we will update this section first and ask for your consent where the law requires.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the Website from working. The App does not use cookies, but it uses device identifiers for push notifications and crash reports.

When you submit an enquiry or contact form on the Website, or download a brochure, we collect the details you enter (such as name, mobile number and email address) and use them to respond to you.

14. Links to other websites

The Website links to third-party services such as Google Maps, WhatsApp, Facebook, Instagram, LinkedIn and YouTube. They have their own privacy policies and we are not responsible for how they handle your data.

15. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new “Last updated” date and, for important changes, tell you in the App or by message.

16. Governing law

This policy is governed by the laws of India.

17. Contact us and grievance officer

For any question, request or complaint about your personal data, please contact:

Name and designation: Rohit Bhatia, Manager
SEVEN – 9 DEVCON LLP
Registered office: Plot No. 460/1, Shop No. Dhan Laxmi Medical, Opp. Jalaram Krupa Hospital, Vapi Road, Zanda Chowk, Silvassa, Dadra and Nagar Haveli, 396230, India
Email: seven9devconllp@gmail.com
Phone: +91 79849 06473
Hours: Monday to Friday, 11:00 am to 6:00 pm IST